Refund Policy
This policy explains how requests involving missing credits, duplicate charges, unused purchases, generation failures, and other payment concerns are reviewed.
Last updated: August 28, 2026Scope of this Refund Policy
This policy explains how support requests involving AI Outfit Changer credit purchases may be reviewed. Credits fund access to digital image-processing services and are delivered to an account rather than shipped as a physical product. Eligibility for a refund or credit adjustment depends on transaction records, delivery status, credit use, technical evidence, applicable law, and the payment provider's available process.
Check your account before reporting a problem
After a successful checkout, sign in with the same account used for the purchase and review the available credit balance and account history. A payment confirmation and a credit update can appear at different moments while the service reconciles the transaction. Refresh the account page and avoid repeating the purchase until you have checked whether the first transaction completed.
Duplicate charges
If the same intended purchase appears to have been charged more than once, contact support with the account email, transaction references, displayed amount, currency, and approximate purchase time. Do not send a full card number or security code. Support may compare payment records, checkout events, and credited balances to determine whether duplicate processing occurred.
Payment completed but credits are missing
When a payment provider reports success but the expected credits do not appear, the first remedy may be to reconcile or deliver the purchased credits rather than reverse the transaction. Provide the transaction reference and a screenshot that excludes sensitive payment details. Support may need to verify the payment state and the account used during checkout before adjusting a balance.
Generation failures and credit handling
A generation request can fail because of invalid input, safety controls, provider errors, timeouts, unavailable services, or an interrupted task. A failed request does not automatically prove that a payment refund is due. Support may review the task status, credit ledger, and result delivery to determine whether credits were deducted, returned, consumed by completed processing, or require a manual correction.
Unused credit purchases
A request involving a completely unused purchase may be reviewed when the account, payment, and credit records can be verified. Approval is not automatic because digital credits may be delivered immediately and payment-provider restrictions or applicable rules can differ. Do not use part of the disputed credit pack while asking for the complete purchase to be reversed.
Used credits and completed digital processing
Credits that have already funded completed or substantially completed image processing are generally not refundable merely because a user dislikes a subjective creative result. AI output can vary and is not guaranteed to reproduce a garment exactly. A visible technical defect, duplicate deduction, missing result, or other verifiable service problem may still be investigated separately.
Unauthorized payment concerns
If you believe a payment method was used without authorization, protect the relevant payment account and notify its provider promptly. Also contact AI Outfit Changer support so associated access and transaction records can be reviewed. Support may request non-sensitive information needed to locate the account and transaction, but should not request a complete payment-card number through email.
Information needed for a review
Include the account email, transaction or checkout reference, purchase date and approximate time, amount and currency, credit pack, current balance, relevant generation task ID, and a concise description of what happened. Screenshots can help when they show the website state without passwords, authentication codes, complete card details, or unrelated personal information.
How support evaluates a request
Support may compare payment status, account ownership, credit delivery, credit usage, task status, generated-result delivery, error information, prior adjustments, and communications. The available remedy may be a balance correction, restored credits, technical assistance, transaction reversal, or an explanation that the verified processing was delivered as requested. Additional verification may be needed to prevent fraud or adjustment of the wrong account.
Approved refunds and provider timing
When a monetary refund is approved, it is normally returned through the original payment channel where the provider supports that action. The payment provider and financial institution control when a pending or completed refund appears. AI Outfit Changer cannot guarantee a universal processing period because payment methods, currencies, providers, and banking systems differ.
Disputes, policy updates, and contact
Contact support before opening a payment dispute when it is safe and practical to do so, because support may be able to identify missing credits or a duplicate transaction directly. This policy may change when payment, credit, or generation workflows change. Nothing here limits rights that cannot lawfully be limited. Send refund and credit questions to support@aioutfitchanger.net.
Review the policies that work together
Contact AI Outfit Changer support
For account, payment, privacy, or responsible-use questions, email support@aioutfitchanger.net with enough context for us to review the issue.